Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for returns

To be eligible for a return, your item must be in the same condition that you received it, with original packaging and proof of purchase.

Opened and used personal care products may still be eligible for return, depending on the condition and reason. Each case will be reviewed individually.

How to start a return

To request a return, contact us at support@selfwisebrand.com.

If your return is approved, we will provide instructions on how and where to send your item. Returns sent without prior approval will not be accepted.

Return address:

SELFWISE
Fifth Street Labs
731 Chapel Hills Dr
Colorado Springs, CO 80920
United States
Phone: +1-719-331-8305

Return shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Damages and issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

Exchanges

The fastest way to get a different item is to return the original product and place a new order.

Refunds

We will notify you once we receive and inspect your return.

If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, contact us at support@selfwisebrand.com.